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What can a player do if they can't sign in to their game (farms)?

Another player in my co-op can't get into her farm.  She has tried repeatedly to change her password, but that didn't work.
Does anyone know what to do? 

Answers

  • farmerjohn 22 (US1)farmerjohn 22 (US1) US1 Posts: 37,770
    edited 29.12.2015
    Another player in my co-op can't get into her farm.  She has tried repeatedly to change her password, but that didn't work.
    Does anyone know what to do? 
     
    Make sure she is trying to log on through the Official site: http://bigfarm.goodgamestudios.com/
    She can also try logging on through a different browser. I have the least trouble using Firefox myself.
    If nothing works, she will have to contact Support:http://support.goodgamestudios.com/


  • Gin7 (US1)Gin7 (US1) US1 Posts: 256
    Thank-you farmerjohn.  I copied your answer & will send it to her.  I'll let you know if anything works.
  • On last resort they can create a new account but i would just contact good game for help
  • And check the server to make sure it's the right one. (I assume the account is on the us1 server.)
  • Gin7 (US1)Gin7 (US1) US1 Posts: 256
    Contacting good game would take more than the usual LONG time since it's over the holidays & many staff are off.  She had to create a new acct.  to enable her to talk to those in our co-op for help, but she wants her old acct. back.  She has put a lot of time/work into her farms and doesn't want to start all over again.  Thanks TabulateJar18.
      Also thanks flittermouse....she is checking to see that it's the right server:  US1
    She is in the process of trying all suggestions.  I'll let you know the results.
  • Gin7 (US1)Gin7 (US1) US1 Posts: 256
    My friend has not yet succeeded in signing in to big farm after trying the suggestions given.  I'll check back later to see if there are any more suggestions of what to do to get in using her first farm account.  For now, she'll play with her new one but really wants her old one back.
  • Gin7 (US1)Gin7 (US1) US1 Posts: 256
    THIS IS MARKED AS "ANSWERED", BUT THE ANSWERS HAVE NOT WORKED.
  • Data King (US1)Data King (US1) US1 Posts: 7,994
    Another player in my co-op can't get into her farm.  She has tried repeatedly to change her password, but that didn't work.
    Does anyone know what to do? 
    Also make sure to tell them to check which server they are trying to log into. It is located near the bottom of the screen. Look for the flags of the world and select the correct one for you.
  • farmerjohn 22 (US1)farmerjohn 22 (US1) US1 Posts: 37,770
    What exactly is she experiencing when she tries to log on? :o
  • Gin7 (US1)Gin7 (US1) US1 Posts: 256
    It tells her that her password is incorrect.  When she tries "forgot password" it says it sent one to her.....but she never receives anything in her e-mail.  When she reported it she was supposed to get an e-mail with her number on it....she never received it.  She said she does not get e-mails from Big Farm.
    She checked her "junk" mail to see if it was sent there (it was not).  She has checked to see if something on her computer is blocking it but she can't find anything.
    My personal e-mail goes to her e-mail without a problem.
  • Data King (US1)Data King (US1) US1 Posts: 7,994
    Due to most of the staff being away until Jan it may be some time before she gets a reply back. One can also white list goodgamestudios.com, add it to her contacts. If she has the confirmation email from ggs then retry that.
  • Gin7 (US1)Gin7 (US1) US1 Posts: 256
    They said they sent her conformation but she never received anything in her e-mail.  It doesn't seem to be receiving ggs stuff & she doesn't know why (check my last post)
    What does "white list" mean?
  • Data King (US1)Data King (US1) US1 Posts: 7,994
    They said they sent her conformation but she never received anything in her e-mail.  It doesn't seem to be receiving ggs stuff & she doesn't know why (check my last post)
    What does "white list" mean?
    White list means to add to your contacts so it does not end up in your junk/spam :)
  • If I had to guess, I bet she set up her account with another email account, especially if she gets no game emails at all in addition to her password reset. Does she still show up on your co-op member list?
  • jess_d (US1)jess_d (US1) US1 Posts: 3,515

    Seems like I remember reading something a while back about players not receiving emails if they use Hotmail. I don't know if that's still an issue though. Did she sign up for the game with a Hotmail account?

    The only thing I know to do is wait for support to help her if she can't get the emails.

  • Gin7 (US1)Gin7 (US1) US1 Posts: 256
    She had to set up her new acct using another name for e-mail.  She gets e-mail from me and she just told me that they were in touch with her & would try to get her back to her first farm......but not till Monday.  She's just hoping it works then.
    I didn't know that people with Hotmail were having problems.  I have Hotmail & haven't had any with it.....so far....lol.
    Thanks amaprincess & jess.
  • I kinda remember that though I think it was more than just Hotmail. A lot of people weren't getting emails when we had that 30 day freebie thing about a year or so ago. Think they got that fixed.


    Do you still see her on your co-op player list, Gin?
  • Gin7 (US1)Gin7 (US1) US1 Posts: 256
    Eleven days later, she finally made it back into our co-op.  That's a long time to wait just to get back into the game.  GS should remember that most players would have simply quit by then.  I wonder how many they've lost & don't even know it.
  • Data King (US1)Data King (US1) US1 Posts: 7,994
    Totally agree with you there Gin7 waiting 11 days to get back in to play! Not many people would wait that long. You are lucky to have her in your co op :)
  • ewun (INT1)ewun (INT1) Posts: 7
    edited 21.01.2016
    It's against the rules to give someone your account, ewun. To do that you have to divulge your password. That's a big no-no. >:)
    yeah I know do u know how to delete this game??
    Post edited by ewun (INT1) on
  • Data King (US1)Data King (US1) US1 Posts: 7,994
    feel free to message me if anyone want my account. 
    It's against the rules to give someone your account, ewun. To do that you have to divulge your password. That's a big no-no. >:)
    yeah I know do u know how to delete this game??
    Do not play after a few months the game will remove your account for being inactive.

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