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My gold disappeared

Right after the Silo event, I noticed 2,000 of my gold was gone...I didn't spend it. I've tried contacting Support but their webpage gives me an error message to try back in a few minutes. I've been trying all afternoon.....I even posted on the Big Farm facebook page.....no reply there, either.  What do I do now?  

Best Answers

  • Latten (DE1)Latten (DE1) Posts: 6,246
    Answer ✓
    Hey Linda,

    could it be you spent some gold for your horse, for example? Renaming it would cost 2000 gold, and that would fit your description quite well.


  • yorkydevil (GB1)yorkydevil (GB1) Posts: 85
    Answer ✓
    Aha, Its so easy to do, we are too busy trying to do what we think is best, we often overlook things like the cost, it happens a lot with the "search events" first hint/clue is free and with the hard worker event, 100 gold to skip first time, then it jumps up. I have known a few that saw it costs 100 gold, and clicked twice and of course more than the 200 expected was gone, then its about 480 gold to skip. Have to be careful when pages are loading slow, you think its not worked and click again ooppps your gold is gone TWICE

Answers

  • Did you by any chance restart your mine?
  • No, I don't have the "blue" license to use the gold on the mine. It seems as when the Silo event was done, my gold was gone. 
  • ok, Support seems to be back up and running so I've emailed them.
  • Ahh, in that case if the usual fixes don`t make it reappear, you will need to contact support & they will be able to see where it went for you.
  • Linda Gail (US1)Linda Gail (US1) US1 Posts: 27
    edited 07.10.2015
    Ok, it did it again. Another 2,000 has disappeared from my gold balance. I've been trying all day to hear back from Support regarding the first 2,000 that disappeared. What is going on? I've cleared my cache, etc. so that's not the problem.  ! Is anyone else having this problem?  I noticed that the first 2,000 disappeared right after the silo event, and the second 2,000 right after I leveled up. 
    Post edited by Linda Gail (US1) on
  • Latten (DE1)Latten (DE1) Posts: 6,246
    Answer ✓
    Hey Linda,

    could it be you spent some gold for your horse, for example? Renaming it would cost 2000 gold, and that would fit your description quite well.


  • Linda Gail (US1)Linda Gail (US1) US1 Posts: 27
    edited 07.10.2015
    omg...I absolutely did not notice that it cost gold to rename my horse...and I did.  I don't think it was at the same time my gold disappeared but this is probably what happened. Support still hasn't contacted me, so I'm assuming the gold is gone anyway. Thank you for letting me know.I'll be more careful in the future.  
  • so did i. i lost my gold as much 2000. what should i do
  • yorkydevil (GB1)yorkydevil (GB1) Posts: 85
    Answer ✓
    Aha, Its so easy to do, we are too busy trying to do what we think is best, we often overlook things like the cost, it happens a lot with the "search events" first hint/clue is free and with the hard worker event, 100 gold to skip first time, then it jumps up. I have known a few that saw it costs 100 gold, and clicked twice and of course more than the 200 expected was gone, then its about 480 gold to skip. Have to be careful when pages are loading slow, you think its not worked and click again ooppps your gold is gone TWICE

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