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Nice GG. Real nice.
Interesting
.Please refer to my posts in this thread on 10-2-15.
I still do not understand why the timer issues with this event were not fixed BEFORE it came out this time! We certainly had major discussions about it with the first hunt for Easter eggs and again for the Candy hunt. There were also posts about it being short on time this time around BEFORE the event ended, plenty of time to fix it before the even ended! We love the hunts, but why keep issuing them with the same bugs--last day being shortened? GGS WHY DIDN'T YOU LISTEN TO US- 3 TIMES NOW!!!! AND FIX THIS PROBLEM!!?? Yes, I finished it anyway, because I had the experience with the game that told me to beware and complete it fast on the last day because of the past problems AND because players early on were telling of the time problems right from the start! But, there are many other players without that ecperience and many who do not even read the Forums. Very unfair and inconsiderate to the players GGS!!!
As I said in prior posts on the other 2 events. Events that run a certain number of "days" should begin and end with a number of full 24 hours days. Since the game runs on GGS time, it would be nice if it started at midnight GGS time on a certain day and ended at midnight too. Here in the USA, GGS time is 9 hours ahead of our California, Pacific Standard Time (PST). Whatever times the "day" is to be from, make it a full 24 hour day, would be nice to know the time for the 24 hours too.
So, also, why the "no comment" from the CM's about this?
What IS GGS going to do about it for all the players who worked for hard for 9 1/2 days and then came up short due to GGS's errors? I think everyone should be given the DECO!!!!
P.S. I still cannot get in to support to send in any requests, still getting the same error tonight as in my post on 10-2-15. AND the movies are misbehaving too!!! When I run 4 of them, sometimes less, I then get a blank screen--the movie frame one that is all beige colored, and has nothing written on it. Nothing happens after several minutes, so I have to close the screen. After I do that NO MORE MOVIES!!! log out, clear cashes, reboot, change browsers, etc. and still only a white screen where the movies are in the Bazaar area. Can't reach support, so nothing to do but wait, and if I'm lucky they may appear after many hours, but then the same thing happens!
I am also really upset with Support, for past replies and a current one that I was trying to help a fellow player with when they could not get in to support and I could (several days ago now) Experienced players in this game know all about clearing the cashes, changing browsers, being sure all our programs are up to date, rebooting the computer, logging on and out, etc. I understand that support may not know that I am experienced and I already know this. BUT, EVEN WHEN I VERY CLEARLY TELL SUPPORT, THAT I HAVE THE NEWEST VERSION OF ADOBE FLASH, IE AND GOOGLE CHROME, THAT I HAVE TRIED LOGGING OUT, AND BACK IN, HAVE CLEARED CASHES, TRIED CHANGING BROWSERS, REBOOTED THE COMPUTER, ETC. I STILL GET THE SAME REPLY FROM THEM TO DO THIS---WHAT I HAVE ALREADY DONE!!!-- AND CLEARLY TOLD THEM THAT I HAVE DONE IT TOO!!! Come on support, I go to a whole lot of trouble when I request help from support, to provide a very detailed description along with screen prints as is appropriate. I try to do as much as I can to help you fix the problems in the game!! STOP INSULTING ME BY NOT READING ALL OF MY REQUEST!!!!! STOP TELLING ME TO DO WHAT I HAVE ALREADY TOLD YOU I HAVE DONE!!!!
Maybe if I start off my support requests, with this info, they will stop telling me to do what I have alredy told them I have done!!!
Dear Support,
Before I describe my problem to you, I find it necessary to inform you of the following facts. I am an experienced computer operator of 45 yrs., troubleshooter, and trainer. I have been playing Big Farm since March-April 2014. To try to fix the problem I am about to tell you about, I have checked that all of my programs, i.e. Internet Explorer, Google Chrome, and Adobe Flash are up to date and they are. I am running Windows 8.1 as my operating system. My internet signal is fast, strong and consistent. Maintenance tasks and virus checks, etc. are routinely done with no problems being identified currently. I am not having any problems with my computer on any other programs, except Big Farm. I have tried rebooting my router. I have cleared both my flash and browser cashes. I have logged out and back in to the game. I have cleared all cashes, totally shut down and rebooted my computer and tried again. There has been no improvement in my problem from doing this. I am putting this at the beginning of my request because when I put it in other information, or no matter where I put it, support often comes back and tell me to do what I have already told you that I have done!!!! Please do not insult me by doing this!!! Thank You
Now, here is my problem….Further, my daughter is a computer programer. She tells me this is quite common among programers. No one keeps good documentation on what they are doing and how they are doing it. So when one person leaves, and they hire replacements, the new people want to do their own thing and no one quite understands what was done before.
Kinda looks like this game doesn't it? It's my guess, (and granted, only a guess) that GG hires mostly interns or beginning level computer people. Who do "cool things" then move on. Leaving their assortment of bugs and glitches for the next batch of interns who all want to do their own cool things.
Yes this is just a guess but she tells me this is quite common. And until companies put something in their contract that before you can leave, you have to either get your programs cleared as done and glitch free, and/or leave good documentation as to exactly how they were programmed so someone else can step in and fix bugs.
Yea that will happen soon. NOT.
The issue withe sending in tickets to support has been fixed, so feel free to contact them if you have any issues at all.
Kind regards,
Stan
Now when you say the same time.... Do you mean the same HOUR on a clock? If that's the case they don't all actually start at the same time do they? Think about that. It's not the same hour around the globe.
Saying they start at the "same time" would mean that it may start at 1am somewhere, while it's 2am somewhere else and like that. I really do wish everything started and stopped at "the same time." Even if on my clock that might be 2am. At least if you have three farms it would all be consistent. A 24 hour event would still mean it could be done. But with three farms, I have to check at various times just to see if they are started, ending, or what ever.
Now... I don't know why, but ONE of my farms got the prize for finishing even though all three had the event ended before I could get to day 10.
I think folks there are very confused.
I agree with Artmaker - they did not start at the same time on all servers.
On my Australian farm the "new day" for the mushrooms started at 8.00a.m. (Australian Eastern Standard Time)
On my US farm it started at 2.00p.m. (AEST)
However the event finished at the same time on both servers.
That's exactly what I have been saying.
**I would suggest that players who were not able to finish the Mushroom Eventbecause of the time shortage, send a request to Support and request that they get the Decos.
*** Latten, are they going to be able to number our posts to make it easier to reference them, please?
As mentioned several times before, we're unfortunately a little restricted when it comes to matching event starting and end times for players across the planet as events timings are the same on every server worldwide.
In order to improve the situation a little, we have decided to pick starting and end times that should be convenient enough for most time zones to not have either the daily reset or start/end of the event happening in the middle of the night, so that everyone has a chance to get all mushrooms by either checking in in the morning/evening of the last day.
Of course there is still room to optimize this with our planned function to start events independently for different servers. But this will still take some time to be implemented.
I'm glad to hear that leelee. Since they shortened the time, I think that this is the only way to be fair to the players. Glad to see that they thought so to. :
Yes, the time shortage for the Mushroom and Recipe Pages would have been on all GGS servers, because they all operate on GGS-German time.
I would recommend that anyone that did not finish finding all the Mushrooms or recipe pages, send a request to support and explain their situation.. On page 2 of this thread, the 2nd post up from the bottom, I have a post that clearly shows the time problem that they are welcome to copy or/and take a screen shot of and send in with their request. Again, all servers would have had this same problem.
Also, don't forget that the timers on Big Farm are often difficult for new players to understand. When a 10 day event starts, as soon as 1 second or less has passed, the timer will IMMEDIATELY say ~9 days because that means anything less than 10 days and more than 9 days. You have to put your cursor over it to see the hours, etc, left and then do the math to figure it all out. Most new people take the ~9 days to mean that there are 9 days left, thinking that they have missed a day right from the start and that is not the case. These timers have caused a lot of confusion in the past. I hope that GGS is looking into a new timer format for the future.
Yes, we all try to alert GGS to problems in the game ASAP along with the documentation to support our observations. I do not think that they are totally ignored, just takes longer than we would like for resolution to occur. GSS has made some efforts in the recent past with the 1st. Candy Farm and then with the Market as well, to correct some problems more timely that they have in the past. I was hoping that they would do the same for this, as I believe that adding the appropriate time would have been an easy thing to do 9 and it had been wrong on 2 prior hunts as well. I guess all that is and was going on then preventing them from doing it. I still would like to see something official sent out as to their position for helping the players who failed to complete the event because of their error.
I also think that the forum is the best place to alert them to the urgent problems because support gets so backlogged that by the time they get to my request, the event is over and it's too late for me.
When Latten started the end of Sept./Oct. problem thread, I thought that was very good. Kind of a place for all of us to post one big support request all at once. Perhaps something like this might be used again in the future for a specific problem. IMO it would help support to process it quicker. I do not know what others do, but I try to be responsible and if my support request has been solved, I do send a note to support-reply to the automated reply, telling them that I have resolved the issue and to please cancel my request. I am not happy when they just dump the requests back to me because they have gotten so backlogged. I the GGS news at their website, I was linked to an article there that told of many additional employees being hired for them. I do not know how they are structured, but I would hope that they have dedicated support reps. for each of their games, that really know the game. With the added staff, hopefully we can see some better turn around time from support.
When we login to the game, the news shows the present and future news. I would like to see something right there for messages from GGS to players. Even is it just says-important message for players, click here and takes them to a link in the forum. For something, like Latten's Sept/Oct. thread, or a problem that is known that we are all having with a new update, all of the "support" request comments could be put there, making easier for GGS support to reply to all players through the CM's and preventing a huge influx of support requests. Once the problem is resolved, that would be announced, then if anyone was still having problems-and others were not an individual support request could be done. It might bring more players to the forums too.
****Somehow, this did not post when I wrote it, so posting it now-late but may be useful to someone.
Does anyone else have accessibility issues with this game?
What you might try to help in your mushroom hunting is to change the zoom setting on the browser you're using. Just google it asking how to do that for your particular browser. Good Luck!