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Accounts being hacked

Hi
I love this game very much.
I am a regular player.
Recently we encountered some problems with a player. He seems very ferocious in the game, that he is trying to drag out the players from my co-op to his co-op.
He is openly challenging us that he will get better than us.
Some of our players say that their id has been hacked and used by someone else.
And I checked, there is no way to prevent wrong login even after 10 times of entering wrong password.
Kindly check and provide us with secure farm.
Thank you,

Comments

  • Hi
    I love this game very much.
    I am a regular player.
    Recently we encountered some problems with a player. He seems very ferocious in the game, that he is trying to drag out the players from my co-op to his co-op.
    He is openly challenging us that he will get better than us.
    Some of our players say that their id has been hacked and used by someone else.
    And I checked, there is no way to prevent wrong login even after 10 times of entering wrong password.
    Kindly check and provide us with secure farm.
    Thank you,
    And to mention, there are many hackers in the game, though I havent encountered one myself.
  • jess_d (US1)jess_d (US1) US1 Posts: 3,515

    I don't think anyone can access another person's account without someone giving out their password or trying to use a hack for free gold or whatever, which could allow the hackers to gain access to one's account.

    If you or someone else really believes someone is hacking into accounts, you should contact support and give them as much info as possible. Send in the username of the person saying this as well as screenshots of messages, if possible.

    There are hackers all over the internet but I'm sure if you notify support they will investigate and find out what is going on. :)

  • I don't think anyone can access another person's account without someone giving out their password.

    Certainly there's another way as well. Passwords are upon checking log credentials not secured or something. Most of the other websites make everything secure that is personal such as account information, banking information. (Even the new GGS forum is secured.)  GGS should consider to make their login more safe.  

    My advice to the players that think they have been hacked, change your password (and don't play on internet networks that you don't feel confortable with. )

    If you know that guy in real life, try to ignore it. Same if you don't know him in real life. ;)
  • Hi,
       Is somebody tell me how can i change my login id or it is possible??? If anyone answer me i'll be thankful..
  • Hi,
       Is somebody tell me how can i change my login id or it is possible??? If anyone answer me i'll be thankful..
    Only support can change a username, but as far as I know they won`t do it unless it is really exceptional circumstances.
  • I don't think anyone can access another person's account without someone giving out their password.

    Certainly there's another way as well. Passwords are upon checking log credentials not secured or something. Most of the other websites make everything secure that is personal such as account information, banking information. (Even the new GGS forum is secured.)  GGS should consider to make their login more safe.  

    My advice to the players that think they have been hacked, change your password (and don't play on internet networks that you don't feel confortable with. )

    If you know that guy in real life, try to ignore it. Same if you don't know him in real life. ;)
    Yes, there is no mechanism to check wrong login. I checked. I was able to try many password combinations for more than 10 times. Most websites donot allow wrong password for more than 3 times.

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