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"Happy Hound" Avatar - Thankyou Email, Not Received

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  • aaabbb1 (INT1)aaabbb1 (INT1) INT1 Posts: 1,049
    I did not get the happy hound avatar:

    aaabbb1 in international server
  • Bonjour!

    je n ai pas reçu ce bon!
    vivianea sur france1:ferme principale
    vivianea sur servertest
  • MariaFarmer7 (PT1)MariaFarmer7 (PT1) PT1 Posts: 51
    edited 19.10.2016
    HI Everyone,

    We would like a list of players that did not receive the thankyou email to their "live" farm account, which contained a voucher code for the Happy Hound avatar, so that we can investigate the matter further.

    If you created a farm on the Test Server, using the same email address that is on your live farm & you did not receive the Happy Hound email, please post on this thread including the name & server for your live farm & the name on your test farm (if it is different).

    • Please check your spam/junk folder in your email before posting.
    • Please DO NOT post about any other email issues, this list is ONLY for the Happy Hound thankyou email.
    • Please DO NOT post any other bugs, comments or questions.

    Thankyou!
    Perdi o meu

    Google Translate:
    I lost my

    Removed email | Added translation
    **Please do not post personal information on the forums, thank you! Cuddly


    Post edited by CuddlyFoxes (FormerMod) on
  • I did not receive a gift: name Imija (Lietuva server) , same name on test server and same address
  • Non ho ricevuto nulla
    Server ITA - Luca85
    test server - marlù6
  • Claudi 42 (DE1)Claudi 42 (DE1) DE1 Posts: 163
    Testserver : Claudi
    De Server    Claudi 42
    e Mail       .  @googlemail.com

  • I can't return to my farm to gr1 server.Please help me
  • Data King (US1)Data King (US1) US1 Posts: 7,994
    I can't return to my farm to gr1 server.Please help me
    Log out reconnect check the bottom of the log in page for the flag to the right change server then log in through the little box top right ;)
  • t_mao (INT1)t_mao (INT1) INT1 Posts: 18
    Though I wrote in it on September 14, the email does not yet arrive.
    I write in it once again.

    Username:
    t_mao (JP1)
    t_mao (test server)
  • shazamd (US1)shazamd (US1) US1 Posts: 766
    I also still do not have the avatar.....and now I can add the reward promised for reaching fishing level 5 to the list.  There is little incentive to keep participating in the testing.
  • Data King (US1)Data King (US1) US1 Posts: 7,994
    Though I wrote in it on September 14, the email does not yet arrive.
    I write in it once again.

    Username:
    t_mao (JP1)
    t_mao (test server)
    Just to let you know that writing into support about troubles on the test server will NOT be answered. This is what this forum is for :)
  • edwinmit (INT1)edwinmit (INT1) INT1 Posts: 47
    edwinmit, server int1, 
    same as test server!
  • carjola (AU1)carjola (AU1) AU1 Posts: 252
    I also have never received the happy hound avatar

    Test farm -  carjolatest

    Live farm - carjola -  AU1 server

    my email & password are the same for both farms
  • Damaria3 (US1)Damaria3 (US1) US1 Posts: 1,737
    edited 27.10.2016
    I have not recieved my happy hound avatar and the chicken deco that others in my coop got that i didnt please help email [Removed] @gmail.com


    Removed email | Cuddly
    **Please do not post personal information on the forums. Thank you!
    Post edited by CuddlyFoxes (FormerMod) on
  • t_mao (INT1)t_mao (INT1) INT1 Posts: 18
    Though I wrote in it on September 14, the email does not yet arrive.
    I write in it once again.

    Username:
    t_mao (JP1)
    t_mao (test server)
    Just to let you know that writing into support about troubles on the test server will NOT be answered. This is what this forum is for :)
    It is about this message which it wrote to this thread that I say that I wrote it on September 14.
    Hi WascallyWabbit,

    I didn't receive the Happy Hound email.
    I am using the same username "t_mao" on JP1 and Test server.
    Because I had not yet arrived even if one month passed, I wrote in it again here.
  • mia111 (GB1)mia111 (GB1) GB1 Posts: 741
    I have not received the hound avatar. I haven't received either the e-mail for helping with the fishing task. Are these two things related? I did arrive to the level requested in the requested time frame.

    Username: mia111 in both GB1 and TestServer
  • Elco (GB1)Elco (GB1) Posts: 103
    Hi there,

    I've not received that email but would gladly redeem the voucher, if one was sent to me.

    I use the same login details on both the test server and EN1.

    Thanks! :smiley:
  • angbblue (US1)angbblue (US1) Posts: 23
    edited 11.11.2016
    My name on the US1 server is angbblue with email ****

    My name on test server is bblue with email ****

    I did not recieve the email with the avatar voucher.

    edit: don't share your personal info ;) (black-.-angel)
    Post edited by black-.-angel (FormerMod) on
  • Ladyoz (US1)Ladyoz (US1) US1 Posts: 155
    I have never received anything for being on the test server. My name on the test server is Ozzy1 and on the live server I'm Ladyoz on the US1 server. Thank you :)
  • Damaria3 (US1)Damaria3 (US1) US1 Posts: 1,737
    I never recieved the happy hound avatar  never recieved the chicken bush which is what I REALLY want WHY I have been here everyday since this tester started so why are some of us IGNORED  now I did get the fishing gear and bait but that is all I have ever recieved.  Now a member of the coop says he got a chicken flag gold and cash what about the rest of us ??????????????????????  I WOULD REALLY LIKE TO GET THAT CHICKEN BUSH
  • Stardust (TR1)Stardust (TR1) TR1 Posts: 362
    edited 19.11.2016
    I never recieved the happy hound avatar  never recieved the chicken bush which is what I REALLY want WHY I have been here everyday since this tester started so why are some of us IGNORED  now I did get the fishing gear and bait but that is all I have ever recieved.  Now a member of the coop says he got a chicken flag gold and cash what about the rest of us ??????????????????????  I WOULD REALLY LIKE TO GET THAT CHICKEN BUSH
    Yes, I agree. That's right.!!! :/ I got chicken flag, gold and cash but I do not have chicken bush decor and others.

    If necessary;

    Live farm: supersonic (Turkey1)
    Test farm: test driver 

    Post edited by Stardust (TR1) on
  • barakafrit (FR1)barakafrit (FR1) Posts: 637
    edited 19.11.2016
    No "Happy Hound".

    live farm : barakafrit
    server : France :1
    test farm : barakafrit

    Post edited by barakafrit (FR1) on
  • Same here, never received any rewards,
    Username: Gardenfairy (both servers)
    Server: UK
  • I have not received the mail.
    User name:
    iLa (JP1)
    iLa (Test - Server 1)
  • Irene8 (AU1)Irene8 (AU1) AU1 Posts: 36
    I did not receive the happy hound voucher.

    irene8
    AU server.
  • Hi
    Never received any reward, although i did get other emails.
    Live farm : boubouboub (France)
    Test farm : bouboub

    Thank you
  • i did not receive the happy hound e-mail. checked reg and spam nothing
  • Is anything happening about these e-mails? Anybody got compensated or e-mail resent?
    I contacted support and they were not exactly helpful. :(
  • edited 29.11.2016
    Okay guys, I kinda was not really aware of what the purpose of this thread was but since there are too many players with this problem, it is not possible to grant you the rewards manually therefore the only option to get the rewards really is contacting support. Sorry for giving kinda false hope that the problem could be resolved here.

    If you fulfilled the conditions of having both (live and test server) accounts registered on one email plus not via our partners, and still haven't received the email rewards, please contact our support team.

    black-.-angel
  • Gardenfairy (GB1)Gardenfairy (GB1) Posts: 264
    edited 29.11.2016
    @black-.-angel  I just contacted support, and they were not aware that so many people effected. Now they just asked me the link to this thread, so I sent it to support. I know this is only a fraction of people who did not get the rewards. We have 30+ member in our test co-op and only 1 got the reward, and he got only 1 of them.
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