Performance / Connection / Login Issues

mcmarcos2004 (ES1)

Hi, poor performance with the game. 

I think that ths issue is related with the test environment but only inform that the game run very slow

regards

bigpapa1 (US1)

pretty much sums it up. tons of people having same issue. if it wouldn't automatically try to log me in when test server is selected that would b a start

edit: title edited (black-.-angel)

Marina. (RU1)

Auf 8 Niveau ist das Spiel abgeflogen, jetzt kann ich nicht eingehen, schreibt "die Verbindung mit dem Server ist" unterbrochen

Google Translate:
On 8 level the game has taken off, now I can not go, writes "the connection to the server is" interrupted


Added Translation | Cuddly

farmertica (FR1)

Hello, I have a problem on my test server farm, 
I can not collect , no missions with Tessa , everything is blocked !! 
here's a screenshot ... 
thank you

farmertica

Data King (US1)

Log out clear your browser history then log back in. This usually clears up most of the problems most of the time.

barakafrit (FR1)

(EDIT : An FR server user reports he is in the same situation with same username, same email but another password ... so it seems it is accounts with same email but with a different password  causing the problem)

If the official annoucement says :
"please use the same email address you already are using for your live account, in case we give out rewards or bonuses to your live account"
 https://community.goodgamestudios.com/bigfarm/en/discussion/130015/update-aug-16th-test-server-is-go
It doesn't say that we must use the same username password than our regular account too.

If we open an account on the test server with the same email adress but with another username password than our regular server the game doesn't start normaly :no tutorial, the world map  doesn't appear, we get a small farm with a field and a chicken coop that we are unable to harvest.

I suppose (and hope) users in this situation must write to the support to suppress their test server account to be able to create a new one with the same username and email adress than the ones used on their regular server.

On the other hand an account with another mail and username than the ones used on the regular server works correctly.

Best regards.

EmaAndMe (US1)

It's not exactly true...When I first tried to create account on test server with the same username, they said it was taken (weird as when I searched on test rlm, player with same name doesn't exist), so I used other username with same email address, and both farms, "live" one and on test realm works normally as they should.

barakafrit (FR1)

EmaAndMe (US1) said:

It's not exactly true...When I first tried to create account on test server with the same username, they said it was taken (weird as when I searched on test rlm, player with same name doesn't exist), so I used other username with same email address, and both farms, "live" one and on test realm works normally as they should.

Hi,

Difference between you and me is that i've started with a new username and the same email address ...
Don't know if this can explain that it works for you and not for me.
Or perhaps this affects only some regular servers.

Best regards.

jess_d (US1)

I started my account on the test server using a different name and the same email. After going through the tutorial, I had the world map & everything. Players have reported issues with harvesting. Try selling manually from your inventory rather than the pop up. That seems to clear up the harvesting issues without having to relog. 

Its posted in the rules that we shouldn't contact support for issues with the test server. We have this test forum to report any issues. The support team has to deal with the live accounts for all GGS games. This is from the official announcement...
"- Please do not write emails/tickets to our support teams regarding bugs on the Test server. This will be taken care of by us and our QA Team, too. Sending mails to our support team only takes away their time from answering about problems on the actual live servers. Thank you

- Please don't ask support to delete your account on the test server. In case your support query being unclear, the risk of accidentally asking for deletion of your main account would be too high. Keep this in mind."

barakafrit (FR1)

jess_d (US1) said:

I started my account on the test server using a different name and the same email.

I see you and EmaAndMe are on US server ..
I'm pretty certain this can't be done on some other regular servers.
The  French server for my case, and some others by reading some messages in the test forum relating same symptoms (ie the tutorial doesn't start, small farm with a field and a chicken coop that we are unable to harvest, ...) coming from users using other regular servers.
The problem for users in this case is that they will not be able to get rewards or bonus offered for their live account after the test.
This could be considered as a test server bug imho.

Its posted in the rules that we shouldn't contact support for issues with the test server. We have this test forum to report any issues. The support team has to deal with the live accounts for all GGS games. This is from the official announcement...
"- Please do not write emails/tickets to our support teams regarding bugs on the Test server. This will be taken care of by us and our QA Team, too. Sending mails to our support team only takes away their time from answering about problems on the actual live servers. Thank you

- Please don't ask support to delete your account on the test server. In case your support query being unclear, the risk of accidentally asking for deletion of your main account would be too high. Keep this in mind."

Thank you to point me that.
Unfortunately the test server is in the server list of account deletion on the support site.
I think this is not a good idea.

Best regards.


UP

As an FR server's user reports he has the case with same username, same email but another password  (my case being another username, same email and another password),  it seems it is accounts with same email but with a different password  causing the problem (not same email and same username as I said previously).


I've updated original message :
 https://community.goodgamestudios.com/bigfarm/testboard/discussion/130835/acces-to-the-game-problem-with-some-accounts/p1
https://community.goodgamestudios.com/bigfarm/testboard/discussion/comment/3150542/#Comment_3150542

Perhaps some of you experiencing this problem can confirm that.

The best way seems actually to create a  new account (new username and email) to get access to the game for those concerned.


Best regards.

edit: posts merged (black-.-angel)

llllll.1992 (HIS1)

The chat eats words when I write fast .

Also will not let me enter the farm of one of the participants of my cooperative. You are left wondering the computer and restart the game plays

edit: posts merged (black-.-angel)

farmertica (FR1)

This was done last night, and always the same, always blocked !!

Tartinella (FR1)

Bonjour comment aller sur le serveur test, comment s'y inscrire, je ne trouve aucune info a ce sujet, j'ai bien essayer de me déconnecter et de me reconnecter pour trouver le fameux lien, mais rien n’apparaît sur mon écran, ????? je suis dans le brouillard le plus complet

Google translation:
Hello how to go on the test server, how to register, I can not find any info about it, I try to log out and reconnect to find the famous link, but nothing appears on my screen, ????? I'm in the most complete fog

(black-.-angel)

sherry71759 (US1)

farm keeps freezing up

Emma Ai (FR1)

Trad Tartinella :
Hello how to go on the test waiter(server), how join it, I find no information has this subject, I have well to try to disconnect and to reconnect to find the famous link, but nothing appears on my screen? I am In the fog most of complete.
--

Bonjour Tartinella ,

Je t'invite a aller sur ce lien, tous est marqué : ici  / I invite you has to go on this link, all is marked: there (in french)
Bonne journée  /  good day

Data King (US1)

farmertica (FR1) said:

This was done last night, and always the same, always blocked !!

Try emptying your flash player's cashe and clear your browser history

smokingyo (FR1)

ilt appears that some people have difficulties to find the test serveur, they have to try some differents web navigators to be successfull

WascallyWabbit (FormerMod)

smokingyo (FR1) said:

ilt appears that some people have difficulties to find the test serveur, they have to try some differents web navigators to be successfull

@smokingyo (FR1)

Make sure that you are using a regular browser tab & NOT a private or incognito window.
If you try to use a private window, the server name will just keep switching back each time you try to change it.

smokingyo (FR1)

thanks a lot!
^^

farmertica (FR1)

Data King (US1) a dit :

farmertica (FR1) said:

This was done last night, and always the same, always blocked !!

Try emptying your flash player's cashe and clear your browser history

All caches were cleared , everything was restarted ... still frozen !!
 is it you that possibility moderators or game officials can delete my account from the test server, so I can try again ??
Thank you

farmer falcon (US1)

Umm my chicken coop is frozen i need to collect the eggs but when i click on the coop it shows that it is giving me the eggs but i don't get any and the little sign the shows that it is ready, stays up there HELP!

barakafrit (FR1)

farmer falcon (US1) said:

Umm my chicken coop is frozen i need to collect the eggs but when i click on the coop it shows that it is giving me the eggs but i don't get any and the little sign the shows that it is ready, stays up there HELP!

It seems you are in the situation exposed here :
https://community.goodgamestudios.com/bigfarm/testboard/discussion/130835/acces-to-the-game-problem-with-some-accounts/p1
In this case easy way is  to create a new account with  other username and email than your regular account.

Best regards.

farmer falcon (US1)

Umm i already have an account with a different username and same address i am not sure how that effects my chicken coop though

barakafrit (FR1)

farmer falcon (US1) said:

Umm i already have an account with a different username and same address i am not sure how that effects my chicken coop though

If you get the tutorial at the beginning of the game you're not concerned, otherwize yes.

Best regards.

farmer falcon (US1)

I got the tutorial so i think i am good it must just be a bug! Thanks for trying to help!

Dharu_89 (IN1)

I am not able to switch between farms. My system is getting stuck so much.
I have to stop playing test farm for these issues.

Anissa0012 (US1)

I have Windows Vista.  The only server that will allow me to open the test server most of the time is Maxthon.  Also, I cannot open the test server if I have another server open, but I CAN open a second server once Maxthon Test-server is running.  The game still crashes an inordinate amount of the time, and rarely can I find a reason for it doing so.

Whisky (NL1)

I had this problem for the second time only now.

I start my account on the NL server, open another tab to load my test account and switch to the testserver.

Most of the time it works normal, but now for the second time It quite simply won't load the login screen at all. I have used CC cleaner to clean the registry multiple times, I have rebooted the PC (last time that fixed the problem), but for some reason it just will not load. I tried in Google chrome and it loads without any problem (but chrome is gonna block flash in September so that's not a lotta help haha)

hotbob (US1)

need to change email address or do i have to delete the game

getreal (US1)

I can't harvest anything. cleared caches and no change.