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Multiple WWC coins error

Do we get to keep the wwc coins that we got this morning?

:-)



[edited title to make the specific issue clearer - Rosy]
Post edited by RosyStarling on
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Comments

  • RosyStarlingRosyStarling Moderator, ModGreen Posts: 2,643
    No :(

    Please the News Bulletin HERE
      
     

      
  • oh noooo. :( I know some people already spent the coins. I wonder how that will be handled.

  • BugsBunnyBugsBunny Moderator, ModGreen Posts: 1,536
    oh noooo. :( I know some people already spent the coins. I wonder how that will be handled.

    We will let you know when we get any information regarding the same :)
  • Blossom (SKN1)Blossom (SKN1) SKN1 Posts: 512
    I am rich :D But I know I will be poor again lol

    37 system letters lol



  • RosyStarlingRosyStarling Moderator, ModGreen Posts: 2,643
    edited 02.04.2021
    All your points have already been forwarded and affect all players equally.

    In this instance it is not GGS that have been disadvantaged but other farmers.

    We all got multiple WWC coins but the little players got multiples of , say 1,000 coins, while the big players  got multiples of, say 25,000 coins.

    This seriously disadvantages the newer players with smaller farms.



      
     

      
  • RosyStarlingRosyStarling Moderator, ModGreen Posts: 2,643
    I can only emphasise that ALL your points have already been forwarded about the lab, jam missions and events.



      
     

      
  • hamsters1 (GB1)hamsters1 (GB1) GB1 Posts: 22
    so resume, if we are disadvantaged by something it takes months before we hear anything, but if good games studios is disadvantaged it can be fixed and undone in days. This strategy is very unfortunate, put your efforts into solving the issues that are bothering us, and show that you are only concerned with money.

    1. removing the lab as it once was
    2. Didn't give compensation by adjusting the lab
    3. apple jam missions
    4. pineapple jam missions
    5. Cherry jam missions
    6. The endless events and sometimes several at the same time
    It was like that on empire as well, a bug that disadvantaged the consumer or a decision that was widely unpopular would remain in place while anything that affected their profit margins got magically fixed. Inevitably major bugs occur either at weekends or during holidays when their is nobody there to fix things you would think after all these years they would pay for either a skeleton crew or on call staff to be available to fix these issues. 

    My main concerns are that in fixing the issue they will remove items purchased with fairly one wwc coins and that the mods will again be the ones that suffer, get all the abuse for a mistake caused by their higher ups.

  • Not sure if this is a bug or not, so I'm just mentioning it just in case...
    I got 37 messages about the rankings today lol


    AndyTwobeats @ skn 1
  • i totally agree with you the mods are the one who get spit on, even they arent the ones who decide what to do.

    so a big applause to our mods: @RosyStarling @BugsBunny @ChickadeeQuilter

  • Dark Underworld (AU1)Dark Underworld (AU1) AU1 Posts: 2,992
    edited 02.04.2021
    I know of players who got to spend there WWC tokens before traders was removed, what happen, to their purchases, also some opened all their gold boxes what happens to those rewards?  We have a player on our server with over 40M shells for temp farm and has not even started it, how is that possible, without tonnes of gold themed boxes?
  • Blossom (SKN1)Blossom (SKN1) SKN1 Posts: 512
    Not sure if this is a bug or not, so I'm just mentioning it just in case...
    I got 37 messages about the rankings today lol


    A BIG BUGG :) 


  • GREENPANDA (INT1)GREENPANDA (INT1) INT1 Posts: 358
    I know of players who got to spend there WWC tokens before traders was removed, what happen, to their purchases, also some opened all their gold boxes what happens to those rewards?  We have a player on our server with over 40M shells for temp farm and has not even started it, how is that possible, without tonnes of gold themed boxes?
    also forgot much player can spend coins to acrobatic kite 8k coins for 1% for it is problem now 
                               
                                                                                           credits:farmerjohn22
  • RosyStarlingRosyStarling Moderator, ModGreen Posts: 2,643
    Not sure if this is a bug or not, so I'm just mentioning it just in case...
    I got 37 messages about the rankings today lol


    An error. I've moved you to thread already discussing it.

    See the News Bulletin HERE
      
     

      
  • server roll back means everything is reset to how it was before the bug.  Including in game purchases.  EVERYTHING goes back. That is why they HAVE to back up on reg basis so they can Roll back servers.  I know for a fact some player bought up big when they received the coins, I was one of them.  I will be very happy if I am 1 of the few with the huge advantage, but that does not mean I think it is right.  I earned most WWC coins on our server and now that has multiplied and I will prob be able to keep them as I spent up fast when I saw the error.   No matter what I will be happy.  Only way is if they roll back server then I will get my correct reward.
  • BugsBunnyBugsBunny Moderator, ModGreen Posts: 1,536
    edited 03.04.2021
    We will cater all the concerns you have listed above to the appropriate team, and when we hear back, we'll let you know.


    -- Personally --

    I understand that some players took the chance and build some buildings by buying them, but this will affect the fair-play mechanism of the game, the game has to remain in a balanced state for it to be fair for everyone, this is just my personal opinion.
  • Dark Underworld (AU1)Dark Underworld (AU1) AU1 Posts: 2,992
    edited 03.04.2021
    I also found this on another farm, they are using the extra coins to upgrade the efficient olive grove bought  This person is smarter than me, total cost to build and fully upgrade 45k WWC, dang I am wishing I had of thought of that....lol.

    Hint: if you have a efficient olive grove upgrade before Tuesday so they can't take your WWC coins back.


    BTW 25000 WWC is HUGE exaggeration, I was top earner on highest league on AU server and mine was not even 2500 multiplied not 25000, with almost 2M WWC points.  So in all the difference between 2000 (which is actually at lot closer to what I got) and even 500 for small farm multiplied, is nowhere near as bad as you are making out to be. WWC coins are calculated at a logarithmic rate so more WWC point you earn the less you get for your effort.  I only try to win WWC for the Grand house (which was not multiplied, I could understand them wanting back if the gold mystery boxes, grand houses and reduced times were multiplied) not for WWC coins and you will find that to be the case for most players that try to win WWC.

    Post edited by Dark Underworld (AU1) on
  • ChickadeeQuilterChickadeeQuilter Moderator, ModGreen Posts: 898
    edited 04.04.2021
    Yes, hopefully we all will know something when the Team comes back on Monday Tuesday. :)
    Post edited by ChickadeeQuilter on


                  
  • Dark Underworld (AU1)Dark Underworld (AU1) AU1 Posts: 2,992
    edited 04.04.2021
    oh I just tried you can also upgrade kite with WWC coins, so if you don't want to just lose them you can upgrade kite, so thre are still 2 methods to use the WWC coins upgrade kite and efficient olive
  • ninjahuman (AU1)ninjahuman (AU1) AU1 Posts: 2,507
    server roll back means everything is reset to how it was before the bug.  Including in game purchases.  EVERYTHING goes back. That is why they HAVE to back up on reg basis so they can Roll back servers.  I know for a fact some player bought up big when they received the coins, I was one of them.  I will be very happy if I am 1 of the few with the huge advantage, but that does not mean I think it is right.  I earned most WWC coins on our server and now that has multiplied and I will prob be able to keep them as I spent up fast when I saw the error.   No matter what I will be happy.  Only way is if they roll back server then I will get my correct reward.
    It's not really guaranteed as this is GGS we are talking about. They have taken drastic actions before such as this.

    In reality, there are three main options:

    1. GGS leaves it as it is. I don't know if everyone received the payout 37 times, but if so then everyone did receive something proportional to the amount of effort they put into the event. However, it is skewed out of proportion of what it should have been.

    2. The extra WWC coins are removed from the players that haven't spent them and nothing happens to the others. But then this becomes more like the cherry price bug, where it's based on whether you were online at the right time or not and decided to go for purchasing items instead of waiting to see what happened. This is probably the worst option in my opinion as it shows that you should take advantage of some bug when the opportunity arises.

    3. They try to resolve it for everyone. This is extremely complicated, as it involves either a rollback (which already will have a lot of complications and this approach could have been more ideal if it was sorted out earlier), removing buildings purchased with the extra championship coins (which is extremely complicated and can create a whole new set of issues), or banning the players affected which is going to cause another bunch of issues.

    I did some research and this situation has occurred before. In that situation, everyone that was affected kept their championship coins while many players did not get any extra championship coins. I don't know if the larger payout amount and the fact that it affected everyone is the main reason that they are trying to remove the championship coins, but in this situation everyone was affected and the received amounts reflect their score in the WWC. I have no idea how they are going to manage this in a fair way if options 2 and 3 are taken unless a rollback is implemented, but the effects of that are going to get worse and worse as the time goes on without any action.
    ninjahuman @ au 1

    Guides: Pleasure Park
  • Dark Underworld (AU1)Dark Underworld (AU1) AU1 Posts: 2,992
    edited 04.04.2021
    @ninjahuman (AU1) totally agree, I think they have really just got to say "Happy Easter" and let it stand, anything else now will not make sense, but then it is GGS.  Removing WWC coins now would be the most UNFAIR option, due to so many can and will spend the rewards before Tuesday.  Going through every account would be impossible.  Roll back really is not an option as that effects everything that has happened since. 

    All this comes down to is what I have also said for years.  A large company like this and there is not 24/7/365 people working there to resolve these problems fast.  This sort of thing happens ALMOST every time there is holidays at GGS and by the time they get back to work, problem has blown way out of control.
    Post edited by Dark Underworld (AU1) on
  • Lord (NL1)Lord (NL1) NL1 Posts: 35
    een  vraag hoe kan  het  dat  iemand  met  een  jamfabriek  level  5 onmiddelijk  550  jam  kan produceren. en  er  normaal  maar  110 mogelijk is  met  mijn  level  9
  • ninjahuman (AU1) said:
    In reality, there are three main options:

    1. GGS leaves it as it is. I don't know if everyone received the payout 37 times, but if so then everyone did receive something proportional to the amount of effort they put into the event. However, it is skewed out of proportion of what it should have been.

    2. The extra WWC coins are removed from the players that haven't spent them and nothing happens to the others. But then this becomes more like the cherry price bug, where it's based on whether you were online at the right time or not and decided to go for purchasing items instead of waiting to see what happened. This is probably the worst option in my opinion as it shows that you should take advantage of some bug when the opportunity arises.

    3. They try to resolve it for everyone. This is extremely complicated, as it involves either a rollback (which already will have a lot of complications and this approach could have been more ideal if it was sorted out earlier), removing buildings purchased with the extra championship coins (which is extremely complicated and can create a whole new set of issues), or banning the players affected which is going to cause another bunch of issues.
    There is another option:
    GGS takes the extra coins back, takes back any structures bought with WWCs and rolls back upgrades done with WWCs. It would be more work on GGS part to do this but it is a viable option.
  • ninjahuman (AU1)ninjahuman (AU1) AU1 Posts: 2,507
    een  vraag hoe kan  het  dat  iemand  met  een  jamfabriek  level  5 onmiddelijk  550  jam  kan produceren. en  er  normaal  maar  110 mogelijk is  met  mijn  level  9
    one question how is it possible that someone with a jam factory level 5 can immediately produce 550 jam. and normally only 110 is possible with my level 9 (Using Google Translate)

    Ze zouden hoogstwaarschijnlijk de jamfabriek met goud hebben overgeslagen om die hoeveelheid jam te krijgen.

    Translation:
    They would have most likely skipped the jam factory with gold to get that amount of jam.

    @ninjahuman (AU1) totally agree, I think they have really just got to say "Happy Easter" and let it stand, anything else now will not make sense, but then it is GGS.  Removing WWC coins now would be the most UNFAIR option, due to so many can and will spend the rewards before Tuesday.  Going through every account would be impossible.  Roll back really is not an option as that effects everything that has happened since. 

    All this comes down to is what I have also said for years.  A large company like this and there is not 24/7/365 people working there to resolve these problems fast.  This sort of thing happens ALMOST every time there is holidays at GGS and by the time they get back to work, problem has blown way out of control.
    I agree. I think the rollback was only viable within the first few hours. Now it is going to cause a lot of complicated issues. I have a feeling they are going to still try the second or third option though as they probably won't want players to have tens or hundreds of thousands of championship coins for free. But there will probably be some kind of nasty reaction for whichever option is taken.

    I know it is also easy for me to be saying this while I will probably get another eight themed cowsheds from this, but realistically any other alternative is going to get a nasty reaction like what is mentioned above.
    ninjahuman @ au 1

    Guides: Pleasure Park
  • ninjahuman (AU1)ninjahuman (AU1) AU1 Posts: 2,507
    There is another option:
    GGS takes the extra coins back, takes back any structures bought with WWCs and rolls back upgrades done with WWCs. It would be more work on GGS part to do this but it is a viable option.
    I presume that would be extremely complicated because:

    1. There will be errors in refunding the correct amount unless the buildings are removed and then the missing balance of championship coins is refunded back to the player.

    2. There is the issue of refunding the upgrade costs and potential time loss of construction booster use.

    3. I am not even sure if they are able to tell which buildings were purchased with championship coins. I know they can track any gold used, but I don't know if it is the same with other resources.

    4. It becomes complicated with acrobatic kite upgrades.

    So it can work. But it would be extremely complicated and I honestly don't think they would go to all the trouble to sort all of those things out.
    ninjahuman @ au 1

    Guides: Pleasure Park
  • een  vraag hoe kan  het  dat  iemand  met  een  jamfabriek  level  5 onmiddelijk  550  jam  kan produceren. en  er  normaal  maar  110 mogelijk is  met  mijn  level  9
    gold use and multiple factory's (goud en meerdere fabrieken)

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