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It seems crystal clear no one received any prizes at the end of the village fair, its just a matter of how soon and how GGS intends to correct this situation. They will tell us on Monday hopefully
Perhaps it's only our co-ops that were supposed to receive rewards that didn't get notified?
Made by farmerjohn 22 (US1) Thank you
and in the mean time you are making sure the village fair is not being launched again right ? Because the bug is still there and will happen again of course.
Up to now the event is incomplete and doesn't run smoothly, I wonder what else you need to go wrong before you withdraw it
RE: the effect varies by co-op and player but your reports have assisted us in tracking things down.
In our coop nobody received the final prizes. NOBODY !!!! Should we all send an individual ticket ? All 70 of us?
I dont know how many times players have to say it - we are truly fed up (substitute with own words if you want) with the constant bugs, cock-up's and hollow promises that things will get better. Fact - they're not better they are a whole load worse. Perhaps a change of programming staff is needed, perhaps a good kick up the butt - one things for sure carry on like this and there wont be any players left.
For now it's enough to send in a single ticket noting that your co-op was affected at the most, as soon as we know how we will handle the missing rewards we'll provide further instructions on what you need to do to claim anything missing. In general though, if a bug is experienced it is best to report the issue and how it affects your own account. In this case it may be possible to resolve the issue without the need for a ticket from each member of your co-op but in general players are expected to be responsible for reporting issues that happen to them on their account and making sure they log that issue with support. But as said, in this case we'll look into it and provide some instructions once we have determined exactly the measures we will take.
Unfortunately it's not possible to just throw everyone at repairs and fixes and then after that everything is ok again. There will always be bugs in a coded product and we don't have the ability to divert the team solely onto one thing. We, as a team, accept the game has issues that need resolving, and we have planned in specific fix time for some of the most important issues you guys have reported over the next months, and will continue to do so next year to try and get some things fixed while also adding some new content. We have some key things in our list we want to get solved and we will bring more details on exactly what fixes we are able to put in place and when.
It's been difficult recently to get a definitive list of fixes with each set of patch notes and I feel this doesn't help you guys much since it gives you more of the feeling that it's all content, content, content and no repairs, which is not the case. It is true that some of the key things you guys have asked after aren't repaired yet but the main reason for this is that these things take time and deep dives into masses of code with multiple dependencies, meaning that any repairs can take time to complete. As said, we have some slots for fixes and we hope we can really kill a couple of the longstanding and most discussed problems.
A change in the team wouldn't help, especially not removing our experienced people for some new people who aren't familiar with the mountain of code that's amassed over the years and this can in fact cause a great deal more problems and delays in getting repairs done, since it can take time just to get familiar with what we have already before you can start diving in and making changes.
In reference to 'raiding stocks', I think it's a bit of a mischaracterisation to say we raided, though I know for many of you it felt that way and I fully respect that feeling. We only ever remove items from player stocks if the effect of leaving things in place could cause larger issues across the community. It's a bit of a stretch but imagine you woke up in the morning and found that every customer of every bank in the country was mistakenly given an extra 100,000 in their bank account. If it's not removed it could cause inflation in the economy, thereby devaluing the currency and causing prices to go up. This effect can be seen in the real world, in 2008-2009 the Zimbabwe Dollar went from a value of around 1,000 per US dollar to over 300 trillion per US dollar in a matter of months. I'm not saying the effect would have been quite as drastic in Big Farm but even though the economy of the game is 'fake' changes due to inflation and deflation are still legitimate concerns and cause issues across pretty much all players. We aim to prevent those issues, but in the case that rewards are delivered later than expected the overall damage is not so great and so we feel it's better to reduce overall downtimes and resolve the issue along with a scheduled update, where the game will be down anyway and also allow us to add the new things we've worked on a fixes to existing features at the same time.
I know you're not satisfied at this moment, I have and will be doing my best to turn that around and get more of the things you players want in the game. I hope our latest schedule of things we would like to add, change and fix was a positive post for most of you. for the things you're not so happy about, we're listening! For the things you liked, it's great to hear it and it helps us know which direction you would like us to go in.
Thanks all, you're all great and engaged and passionate and everything a CM could ask for!
I know there will always be bugs in code - but this many? sorry, but its worse now than ever before and the new releases (ie village fair) are the route cause of a lot of them. That brings us back to why things are not fully tested prior to release.
I know you are doing your best to keep us moaning players happy, but it seems like your programming teams or whoever are not listening. We dont enjoy moaning - we just want to enjoy a game that we have invested our time, and in a fair few cases, real money in and not have these constant problems, issues, bugs and hollow promises. We dont want compensation, we want a game where thats not needed.
Mee8 @ au 1
designed by Michiru (GB1)
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In all the other runs of the Village Fair we have not had this problem at all. We have always received our ranking rewards.
This time GGS had changed around the leagues & now it is evident that the majority of coops from all different server have also not received what they are entitled to, for all the hard work that everyone has put into this event.
It is quite obvious that this is a failing on GGS's part and they need to fix it by giving everyone that won ranking rewards what they are entitled to. GGS will be able to see which coops won what ranking level over all the different leagues
Shouldn't have to wait for our rewards and
shouldn't have to deal with this bug ridden event again !
WoolleyMammoths, third level, still no prize.
Am I, as leader, supposed to say something somewhere else?