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My coop friend bought two pack's of gold,but it never came to her???

Hi, My coop friend has bought two pack's of gold today! But she never recived it on her farm! We are talking about 5400 of gold! Not too much, but this is not first time it happens so! Will you please help me - so I can help my friend? (it's not about reconeccting,or clearing the catches, gold never came on her farm!! ) 

Please , only answers that will answer my question,otherwise I will bring this question up every day till she gets her gold!! 

( and it's not just her from my coop, two other players also!!) 

Thank you, hope you'll help!!

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